Frequently Asked Questions
When are you open?
Both Central Stat Care and Stat Care Clinic are open from 9 AM - 9 PM 365 days a year. (Yes, even Christmas!) We are here to take care of you WHENEVER you need us.
Do you take Medicaid?
Both locations are currently in network with most major Medicaid of Louisiana Plans. These include BCBS Healthy Blue, Louisiana Healthcare Connections, UHC Community Plan, and Aetna Better Health.
What do I do if I run out of my medications?
In many cases we are able to refill your prescription medications for you without another trip to the clinic. Have your pharmacy send us a refill request and one of our Providers will gladly review it for you.
Can I get lab/blood work done?
Absolutely! We are a Primary Care Office with all the convenience of a walk-in clinic. Call your clinic of choice to find out what time labs are picked up each day.
What should I bring with me to my visit?
Picture ID, Insurance Card(s) if applicable, a list of current medications & allergies, a form of payment for any fees due at the time of service, and any questions you have for our well-trained staff.
Who can I call if I have a question about a bill/insurance?
Please feel free to contact our billing department at 225-261-4493 option 1.
What forms of payment do you accept?
All major credit/debit cards including Visa, Mastercard, American Express, and Discover, as well as cash and, if you are a patient with insurance, checks. No checks will be accepted for self pay patients.
How can I get a copy of my records?
Contact our billing department at 225-261-4493 option 1 or send an email to firstname.lastname@example.org
Our Medical Records Custodian will be happy to send any requested records in a timely manner.
Why do you ask for a copy of my ID/Insurance Card at every visit?
At Central Stat Care we want to make sure our patient's privacy is protected at every point; one of the ways we can achieve this is by verifying that it's really you checking in. It also helps us keep our records updated. In the unlikely event of an emergency, it is essential that we are able to provide EMS with the most current and correct information possible.